Records for a BBB complaint

$499.45 charge Order GW-948BCCD3A

Five screenshots: the bank debit, the order and cancellation emails, and the govWorks account. Amounts, dates, and names below are what is printed on the images. Tap a photo to open it full size.

Charged
$499.45
Posted
May 29, 2025
Order placed
May 27, 2025
Cancel request
May 30, 2025

Exhibits

Exhibit A Bank debit

Bank transaction details for a $499.45 debit posted May 29, 2025 to FEDEX TRAVEL RMP

Posted May 29, 2025. Debit of $499.45. Description: VISA DDA PUR AP / FEDEX TRAVEL RMP, Florida. Merchant line: FEDEX TRAVEL RMP, 800-220-1899. Card ending 2217.

Exhibit B Email list

Inbox list of three govWorks emails about a FedEx Office passport order and its cancellation

Three govWorks messages. May 28, 2025: FedEx Office order confirmation, order starting GW-948, described as a US Passport — New Passport order. May 30, 2025: cancellation request for the FedEx Office order, and a second note that the cancellation request was submitted. Both name RushMyPassport.com.

Exhibit C Cancellation email

RushMyPassport and FedEx Office cancellation request email for Daniel Hammick, order GW-948BCCD3A

Full cancellation email, dated May 30, 2025, to danieljhammick@icloud.com. Reply-to: refundexception@govworks.com. RushMyPassport and FedEx Office letterhead. It says billing will review the cancellation and may ask for more information. Named customer: Daniel Hammick. Order GW-948BCCD3A, placed May 27, 2025 at 1:12 p.m. Eastern. Footer: RushMyPassport is a division of Expedited Travel, LLC, powered by govWorks, and is not a government agency.

Exhibit D Order still listed

govWorks My Orders page with one active FedEx Office order named Thanksgiving

my.govworks.com, signed in as DH. Active tab selected, count 1. Completed 0. Canceled 0. The card is branded FedEx Office, titled “Thanksgiving,” placed May 28, 2025, order GW-948BCCD3A.

Exhibit E Empty orders screen

govWorks My Orders page with the Canceled tab selected, a zero count, and a No Active Orders message

Same account, my.govworks.com. The Canceled tab is selected and its count is 0. The page says “No Active Orders.” The Active tab still shows a count of 1. Completed is 0. This screen does not show the order as canceled.

What the dates show

  1. May 27, 2025, 1:12 p.m. Eastern. Order GW-948BCCD3A placed for Daniel Hammick.
  2. May 28, 2025. Confirmation email for the FedEx Office / US Passport order. The account later still listed that same order number as active.
  3. May 29, 2025. Bank posted the $499.45 debit to FEDEX TRAVEL RMP.
  4. May 30, 2025. Cancellation request emails. Billing was to review it. Nothing on these images says the $499.45 was returned.

These are the account holder’s own screenshots, posted so a complaint form can link to them. This page is not affiliated with FedEx, govWorks, RushMyPassport, Expedited Travel, LLC, the card issuer, or the Better Business Bureau. The card number is not shown; the bank image does show the last four digits.